All feedback welcome. Please send your comments, questions, suggestions and general inquiries to the right parties below.
GENERAL : firstname.lastname@example.org
SHIPPING & FULFILLMENT
SpecialOrbits currently ships all orders with either UPS or USPS. If you have any questions, please contact: email@example.com
Standard orders (non-personalized) are typically processed between 1–3 business days and then shipped the method of your choice. Ground shipments are sent either UPS or USPS based on order type and our discretion. Expedited orders are sent next day as long the order is placed by 2PM EST.
We currently offer USPS options for international shipping. We strongly recommend using USPS Priority or Express methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. First Class International, while an affordable method, may vary in transit time and reliability depending on your own country's postal system.
Special Orbits is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
Please note that these are estimated times, actual shipping times may vary depending on circumstances and season.
US FLAT RATE : 3–5 DAYS
THREE-DAY SELECT: 3 DAYS
SECOND DAY AIR: 2 DAYS
NEXT DAY AIR SAVER NEXT DAY PM
NEXT DAY AIR NEXT DAY AM
FIRST-CLASS INTERNATIONAL: 3–5 WEEKS
PRIORITY INTERNATIONAL: 6–10 DAYS
EXPRESS INTERNATIONAL: 3–5 DAYS
If your order is time sensitive please contact us before placing your order. Please see the product descriptions for more information.
FREQUENTLY ASKED QUESTIONS
Do you accept international orders?
Absolutely, and I say that with a couple of caveats:
• All our goods are shipped from the U.S. and accordingly may be subject to customs and VAT. Please check with your local customs office about rules and regulations that may apply to you.
• Things will take a little longer to get to you. Expect to receive something 14-21 days from the time you place your order.
To minimize these inconveniences, we do our best to prioritize international orders and get them out as soon as possible, and offer the most reasonable shipping+handling rates possible.
Is my transaction secure?
Privacy is a huge concern. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit ssl encryption technology to ensure that your personal information (your name, address and credit card number) stays secure as it travels to our payment processing system.
How long does it take for my order to ship?
Standard orders are typically processed between 1-3 business days. Please email us if you have any questions about your order. Expedited orders are sent same day as long the order is placed by 2pm EST.
What is your return and refund policy?
Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or any final sale items cannot be returned. Any personalized orders are non-refundable once your order is confirmed.
Do you charge sales tax?
We are not required to collect sales tax on any orders outside the state of New York. For all New York orders a sales tax of 8.5% does apply.
PAPER & PRINTING
What kind of paper do you print on?
The standard stock for greeting cards is a heavy weight 110lb. Cover stock in natural white that has a textured finish. Much of our stationery is paired with matching natural white envelopes with a european style (pointed) flap. For the fine art prints, it is a Hahnemühle archival paper stock.
Are you environmentally friendly?
Absolutely. Our stationery is printed on FSC-certified paper stock. We prefer and use local vendors as much as possible. We also strive to do our part by using resources responsibly (reusing scraps etc.) to reduce waste.
All data submitted is transmitted via Secure Socket Layer (SSL). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.
Internet fraud is a serious matter both legally and personally and we take it seriously. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comely with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
The information you do provide us may be used in any of the following ways:
— Personalize your experience
— Improve our website
— Process a transaction
— Provide you with order status
— Send SpecialOrbits promotional messages
NOTE: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.
The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.
RETURNS & EXCHANGES
Make sure your order qualifies. Orders may be returned for an exchange so long as the order:
– is damaged or if the production quality was not as promised.
– is returned within 15 days of receipt
– was not purchased on final sale
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers.
Return Your Order & Packing Slip
Send back your order—along with its original packing slip—to the following address:
67 East 2nd Street, Nº11
New York, NY 10003
If for any reason you do not receive the credited amount within that time frame, or have any questions, please feel free to contact us: firstname.lastname@example.org
Usage Please contact us if you'd like to use any of our content or make reference to SpecialOrbits publicly. Along with and beyond seeking our permission, we ask that you provide credit for any content you intend to re-use, and hyperlink it to http://www.specialorbits.com if used online. Whenever possible, we would be delighted to provide high resolution photographs and answer any questions you may have about what we do. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
If you have any questions, please contact: email@example.com
COPYRIGHTS & TRADEMARKS
SpecialOrbits is the property of SpecialOrbits, Inc. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from SpecialOrbits, Inc. All third party names, trademarks and copyrights are properties of their respective owners.